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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Amanda Hillary

October 2, 2026

5 out of 5 rating by Amanda Hillary
"It’s been almost 5 years that I’ve been working with Aspen and her team, specifically Judy. I have nothing but wonderful things to say about Judy! She is quick to respond, incredibly knowledgeable, and always helpful in any capacity. She provides honest feedback and gives us all the details to help us come to a conclusion when it involves anything insurance related. She truly goes above and beyond on a daily basis and I trust and value her opinion. Aspen is so lucky to have a wonderful member like Judy, and I’m so thankful we get to work with her!"
We responded:
"Thank you for the review Amanda! We are thrilled that you chose to work with our insurance agency for your insurance needs!
"
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John Samluk

October 2, 2026

5 out of 5 rating by John Samluk
"Haven’t had to use my insurance yet so can’t vouch for State Farm itself however Judy and Aspen are very responsive. They are quick to answer any questions and lay out your options. Judy is great to work with"
We responded:
"John, having people you can count on to be responsive and walk you through your options makes such a difference! We’re thankful Judy and the team have been there to provide helpful guidance and make everything easier to understand. Thanks for trusting our agency—we’re always here whenever you need us!"
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Emma

September 24, 2026

5 out of 5 rating by Emma
"Lauren made it so easy when I got a chip in my windshield!"
We responded:
"Emma, we’re glad Lauren was able to make handling your windshield issue such an easy process! It’s great to know you felt supported when you needed assistance. Thanks for trusting our agency with your insurance needs!"
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Tony B

September 16, 2026

5 out of 5 rating by Tony B
"Jessica was very helpful"
We responded:
"Tony, we’re thankful you took a moment to share your experience! Jessica will be happy to know she was able to make things easy and provide the help you needed. Thanks for trusting our agency with your insurance—we’re always here whenever you need us!"
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Afrin Unnisa

September 2, 2026

5 out of 5 rating by Afrin Unnisa
"Judy Summers is a lifesaver! She helped me get my renters insurance in no time. She was so patient and kind."
We responded:
"Afrin, thanks for sharing this with us! It’s wonderful to hear Judy was able to help with your renters insurance quickly and make the process so easy. We’re always here whenever you need a hand with your coverage!"
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Andrea Lerude

August 25, 2026

5 out of 5 rating by Andrea Lerude
"I am a State Farm customer for auto insurance, so I knew that's where I would turn for renters insurance. I worked with Alex, and he was a delight! Very professional, detail oriented, and responsive. He helped set me up with a great policy and did so with a friendly and caring demeanor. I truly looked forward to reaching out to him when issues arose, because I knew he would be so helpful!"
We responded:
"Thank you, Andrea, for sharing your experience with Erik. We're glad to hear he was able to assist you with your coverage needs in a helpful manner. If you have any more questions in the future, don't hesitate to reach out."
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Debi Neal

August 20, 2026

5 out of 5 rating by Debi Neal
"Aspen Kralich knows how to create the best State Farm Team to help Austinites rest assured that they are taking care of all the details in all insurance needs for your family! Thank you Aspen!"
We responded:
"Debi, taking care of your family’s insurance needs is something we’re proud to be a part of! Thanks for sharing your experience and letting us know our team has been there for you. Whenever you have a question or need anything, we’re only a call away!"
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Joe Sanchez

August 13, 2026

5 out of 5 rating by Joe Sanchez
"Had the pleasure of working with Leah in my thorough analysis of both Auto and homeowner insurance. She is extremely knowledgeable but more importantly possesses the passion in her work at StateFarm to help others. Strongly recommend her! You won’t be disappointed!!"
We responded:
"Joe, thanks for sharing your experience with Leah and for recommending our team! It means a lot to know you took the time to recognize the care you received. It's great to hear that her knowledge and passion made a positive impact during your analysis of auto and homeowner insurance. If you ever have more questions or need further assistance, feel free to reach out to our team."
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Bret Bowman

July 31, 2026

5 out of 5 rating by Bret Bowman
"Aspen has an assistant, Leah, who is incredibly professional, patient, and really worked hard on getting the best coverage for a fair price. All from an outstanding company. Thank you"
We responded:
"Bret, hearing that Leah’s dedication made a difference in your experience is wonderful! We’re proud to have team members who bring care and professionalism to every interaction. We appreciate your feedback and look forward to being here for any future insurance questions or needs."
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Lisa Parks

July 30, 2026

5 out of 5 rating by Lisa Parks
"Judy is very knowledgeable and thorough! I highly recommend working with her for all of your insurance needs"
We responded:
"A heartfelt thank you for your recommendation, Lisa! We are thrilled to hear that Judy's expertise and attention to detail positively influenced your experience. If you have any further insurance needs or questions, please feel free to contact our team."
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Kimela Randles

July 23, 2026

5 out of 5 rating by Kimela Randles
"Ms Judy Summers was very knowledgeable and professional. My experience was great"
We responded:
"We really appreciate the 5 stars, Kimela! Thanks for putting your trust in our team. We're always happy to help with whatever comes your way."
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Bo Guan

July 22, 2026

5 out of 5 rating by Bo Guan
"Judy was an incredible help. She went above and beyond to get multiple renters policies done for us on the same day, making the complicated process smooth and stress-free. She was patient and highly responsive, made sure everything done accurately. Thank you Judy!"
We responded:
"We love hearing when our team can take the stress out of the insurance process. Bo, we’re glad Judy was able to provide efficient support and help make your renters policy experience a positive one. Thank you for sharing your review!"
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Teri Deabler

July 11, 2026

5 out of 5 rating by Teri Deabler
"My husband and I worked with Leah to change our homeowners insurance as well as our auto insurance. She took the time to explain everything and to answer any questions we had. She made the transition much less stressful!"
We responded:
"Thank you for taking the time to recognize Leah's outstanding service. It's great to hear that she was able to make the transition of your homeowners and auto insurance smooth and stress-free. If you or your husband have any more questions or need further assistance, feel free to reach out to our team."
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Steve

July 8, 2026

5 out of 5 rating by Steve
"Many thanks to Judy Summers for promptly and patiently getting back to me with the policy information I requested."
We responded:
"We’re happy to hear Judy Summers was able to make your experience a smooth one, Steve. Her dedication to providing helpful and attentive service is something we value. We appreciate you taking the time to share your feedback!"
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Aidan Veseling

July 2, 2026

5 out of 5 rating by Aidan Veseling
"Thank you so much, Judy! I've been working with Judy for my renter's insurance for almost 4 years now and it has been an absolute pleasure. She is kind, helpful, extremely responsive, and quickly helps resolve any issues when they arise.

Highly recommend working with Judy and her team for any of your insurance needs!"
We responded:
"Thank you, Aidan, for your thoughtful review! We're glad to hear that Judy has been able to assist you with your renter's insurance over the years. Your recommendation means a lot to us, and we're here to help with any of your insurance needs."
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Stephanie Forkel

July 2, 2026

5 out of 5 rating by Stephanie Forkel
"Lauren was absolutely amazing! So kind and helpful during a rough day on my end."
We responded:
"Thank you, Stephanie! We truly appreciate your feedback and are so glad you had a positive experience. Helping our customers is what we love most, and we're grateful for the opportunity to work with you."
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Nancy Mullen

June 19, 2026

5 out of 5 rating by Nancy Mullen
"Judy Summers in Aspen’s office is a rockstar! Every interaction we have with her is professional, productive and thorough. We really appreciate the level of service we receive and is a key reason we’ve remained with State Farm and Aspen’s agency, John & Nancy Mullen"
We responded:
"Thank you, John & Nancy, for your kind words about Judy Summers. We're glad to hear that her professionalism and thorough service have made a positive impact on your experience with our agency. We truly value your continued trust in us."
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Vickie Westmoreland

June 12, 2026

5 out of 5 rating by Vickie Westmoreland
"Judy Summers was a delight. Ms Summers was very quick with resolution of my dilemma, polite and patient. Definitely, would recommend her anytime for renters insurance assistance."
We responded:
"Thank you, Vickie, for sharing your experience with Judy Summers. It's great to hear that she was able to resolve your dilemma quickly and with such professionalism. We appreciate your recommendation for renters insurance assistance."
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Chara B

June 11, 2026

5 out of 5 rating by Chara B
"Great customer service, explained everything that wasn't clear and extremely patient for me to make a decision.. Their pricing is very competitive...Thank you"
We responded:
"Thank you, Chara, for your kind words and for highlighting our customer service. We're glad to hear that everything was explained clearly and that you found our pricing competitive. We appreciate your feedback and look forward to assisting you in the future."
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Luis Castilla

June 3, 2026

5 out of 5 rating by Luis Castilla
"Judy Summers has been a lifesaver. Ever since I moved my insurance needs to State Farm with her, she's been there in the most helpful, patient, caring and thorough way. I used to shop around every year for better insurance deals and that stopped once I was taken care of by Judy. I don't think I've ever had a better insurance experience, period. She's a true blessing and a gem that should be the envy of every agency. I feel truly lucky to be her client."
We responded:
"Thank you, Luis, for sharing your experience with Judy Summers. It's great to hear how she's made such a positive impact on your insurance journey and provided you with exceptional service. We're grateful to have her on our team and to have you as a valued client."
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Alex Williams

June 2, 2026

5 out of 5 rating by Alex Williams
"“I had a great experience working with Molly. She was knowledgeable, professional, and took the time to explain all of my insurance options in a way that was easy to understand. Molly was responsive, patient, and genuinely cared about helping me find the right coverage for my needs. Her customer service is outstanding, and I highly recommend reaching out to her if you’re looking for someone you can trust with your insurance needs. Thanks again, Molly!”"
We responded:
"Thank you, Alex, for sharing your experience with Molly. It's great to hear that she was able to assist you with your insurance needs in such a thorough and caring manner. We appreciate your recommendation and are here whenever you need us."
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Amiee Davis

May 29, 2026

5 out of 5 rating by Amiee Davis
"Jessica Wham was amazing to work with! She made the car insurance process easy, explained everything clearly, and helped me find the best coverage for my needs. She was professional, responsive, and truly cared about helping me save money while making sure I was protected. Highly recommend Jessica if you’re looking for someone knowledgeable and trustworthy!"
We responded:
"Thank you, Amiee, for your kind words about Jessica. We're glad to hear she made the car insurance process easy and helped you find the best coverage. Your recommendation means a lot to us!"
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Mher Minasyan

May 29, 2026

5 out of 5 rating by Mher Minasyan
"I had a very positive experience working with Molly. She was responsive throughout the process and made an effort to understand my specific situation rather than offering a generic solution.
I appreciated that she was available when questions came up and took the time to walk me through different options. She also helped find better pricing, which made a real difference.
Overall, Molly was helpful, professional, and easy to work with. I would recommend her to anyone looking for auto insurance assistance."
We responded:
"Thank you for sharing your experience with Molly. It's great to hear that she was responsive and tailored her approach to your specific needs. We appreciate your recommendation and are glad she could assist with finding better pricing for your auto insurance."
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Jaquie

May 29, 2026

5 out of 5 rating by Jaquie
"Perla has given excellent service to my life insurance"
We responded:
"Thank you, Jaquie, for your feedback! We're glad to hear that Perla provided excellent service for your life insurance needs. Your support means a lot to us."
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Lynnette Agueros

May 29, 2026

5 out of 5 rating by Lynnette Agueros
"State Farm is great! Perla made all changes needed a seamless process, even over the Memorial Day holiday weekend. Very happy customer here!"
We responded:
"Thank you, Lynnette, for your kind words! We're glad to hear that Perla made the process smooth for you, even during the holiday weekend. We appreciate your feedback and are happy to have you as a customer!"