State Farm® Insurance Agent Aspen Schara Kralich

"I have been an insured with this agency for the last 7 years. I always get exceptional help with changes and reviewing coverages whenever I call this office."

"Fast and friendly ,explained everything perfectly"

"I feel scam. I was out right lied to. Matthew shouldn’t be in his position. Was told there was no one else to talk to."

"I had the pleasure of working with Judy from this office! Excellent customer service! Correspondence is very detailed and she was always available. It was like getting a phone call from a friend. It is a joy to know you Judy!"

"Judy, Aspen and the State Farm team team have provided insurance services to me and my family for a long time. They are always responsive and willing to help whenever I have a need. Whether it's insuring something new or modifying an existing policy, I'm always grateful that they are available and get the job done quickly and well."

"I lived in Austin for 35 years and Dick Clay was my State Farm agent. When I returned 10 years later, I bought a home in Wimberley. Of course Dick had retired but Aspen Kralich really fills his shoes. We met for the first time recently and I felt like I had known her for years. She was very thorough going over my current coverage and had very good ideas about some additional coverage that I might consider. No hard sell - just explained the benefits. She was very generous with her time and has responded to all questions that I had after our meeting. I have always been a State Farm customer as they have always come through for me in a timely manner. I feel very good about my new State Farm agent, Aspen, and know that she will take excellent care of me and any and all of my insurance related needs."

"Went into the office after doing some work with the building, my insurance had just expired and Hannah helped me out in a couple of minutes. Everyone was super awesome! Thank you all for helping me out. Thank you to Lawson for helping me set up drive safe and save."

"Isabel was super helpful! Helped me get all the information I needed to know. Was a pleasure to work with."

"The team was so helpful. I moved to ATX from PHX and they made switching everything over for my renters and auto insurance so simple + double checked in on me a week later to make sure I got settled well."

"Big ups to Isabel Morales. Very Very Helpful"

"Shout out to Erik Thompson for a great onboarding experience. I recently needed to change over multiple complex policies from a different carrier to State Farm. Erik and I spent some quality time together on a couple of phone calls :) He is extremely knowledgeable, efficient and personable. Thank you!"

"Man let me tell y'all about Miss JUDY SUMMERS, anytime I have a request or something answered, SHE'S ALWAYS there 100% comes through every time. I tell everyone to try State Farm because Miss Judy handles everything 💪🏽💪🏽💪🏽💪🏽"

"Great customer service!"

"I have had Aspen as my State Farm agent for both auto and renters insurance for years now. Always prompt to respond, is very personable over the phone and email and reminds me that I am more than just a number in the greater State Farm system."

"Great communication and great service as expected!!!"

"Great customer service I recommend working with Markel, He was able to get me a great quote for insurance and on top of that very quick at resolving any following questions I had."

"Markel was extremely helpful and knowledgeable through my quote process. He was quick to respond, answered all questions I had and made everything very easy. Would highly recommend working with him!"

"The customer service I receive here is always top notch. I received a call from Markel Gardenhire for a wellness check on my account. He explained all the ways that I could help save on my premiums and was extremely professional. He was very transparent on the best strategies to save and low pressure. I will continue to refer friends and family here as I know they will be taken care of."

"Thank you for helping take care of my Family. Aspen and her team care about my family’s needs and are very responsive, while finding ways to save some money and increase coverage and savings. I recommend all individuals and families choose Aspen Kralich’s team for their insurance and financial needs. All the best!"

"Great experience, thanks Marili & the Aspen Schara Kralich team!"

"Marili was extremely helpful and answered all of my questions about life insurance! Would recommend!"

"Marili was awesome! She made sure I had everything I needed and ever corrected a problem that was my mistake! Highly recommend!"

"This office has an incredible team! Working with Mike was a pleasure, he answered all of my questions and made the process flow easily. Excellent customer service!"

"I’ve been with State Farm for many years, but recently had some questions about my life insurance. I spoke with Matthew, who was extremely professional and helpful. He was super friendly, and you can tell he really knows a lot about insurance! Very impressed!"

"I was a customer from October 30, 2023 up until a few weeks ago. I had multiple issues with billing despite never having a claim or driving ticket, including the agent originally signing me up for a life insurance policy without ever using the words “life insurance” when I only wanted car insurance. After canceling that, the next month I received an incorrect bill. Finally, they removed a discount without telling me, leading to my rate almost doubling, and I canceled once I saw that. I have no doubt they will respond to my review and say they technically did nothing wrong, and that may be, but the whole experience was shady. In 2024 there’s no reason State Farm can’t allow me to purchase insurance solely online like every other major insurance provider. I personally would not trust this particular agent for anything. My parents had State Farm for 30 years and never had an issue, but they had a better agent than the one at this location. I’m only 23, all they had to do was treat me well and I’d use them for the next 45 years, but they resorted to being deceitful. Watch out! My other complaint is that whenever I emailed the representative, he only replied to my questions when I cc’ed Aspen Kralich on the email. Just very poor customer service. But very friendly people."