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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrea Lerude

Andrea Lerude

August 25, 2026

5  out of  5
rating by Andrea Lerude
"I am a State Farm customer for auto insurance, so I knew that's where I would turn for renters insurance. I worked with Alex, and he was a delight! Very professional, detail oriented, and responsive. He helped set me up with a great policy and did so with a friendly and caring demeanor. I truly looked forward to reaching out to him when issues arose, because I knew he would be so helpful!"
We responded:
"Thank you, Andrea, for sharing your experience with Erik. We're glad to hear he was able to assist you with your coverage needs in a helpful manner. If you have any more questions in the future, don't hesitate to reach out."
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Debi Neal

August 20, 2026

5  out of  5
rating by Debi Neal
"Aspen Kralich knows how to create the best State Farm Team to help Austinites rest assured that they are taking care of all the details in all insurance needs for your family! Thank you Aspen!"
We responded:
"Debi, taking care of your family’s insurance needs is something we’re proud to be a part of! Thanks for sharing your experience and letting us know our team has been there for you. Whenever you have a question or need anything, we’re only a call away!"
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Joe Sanchez

August 13, 2026

5  out of  5
rating by Joe Sanchez
"Had the pleasure of working with Leah in my thorough analysis of both Auto and homeowner insurance. She is extremely knowledgeable but more importantly possesses the passion in her work at StateFarm to help others. Strongly recommend her! You won’t be disappointed!!"
We responded:
"Joe, thanks for sharing your experience with Leah and for recommending our team! It means a lot to know you took the time to recognize the care you received. It's great to hear that her knowledge and passion made a positive impact during your analysis of auto and homeowner insurance. If you ever have more questions or need further assistance, feel free to reach out to our team."
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Bret Bowman

July 31, 2026

5  out of  5
rating by Bret Bowman
"Aspen has an assistant, Leah, who is incredibly professional, patient, and really worked hard on getting the best coverage for a fair price. All from an outstanding company. Thank you"
We responded:
"Bret, hearing that Leah’s dedication made a difference in your experience is wonderful! We’re proud to have team members who bring care and professionalism to every interaction. We appreciate your feedback and look forward to being here for any future insurance questions or needs."
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Lisa Parks

July 30, 2026

5  out of  5
rating by Lisa Parks
"Judy is very knowledgeable and thorough! I highly recommend working with her for all of your insurance needs"
We responded:
"A heartfelt thank you for your recommendation, Lisa! We are thrilled to hear that Judy's expertise and attention to detail positively influenced your experience. If you have any further insurance needs or questions, please feel free to contact our team."
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Kimela Randles

July 23, 2026

5  out of  5
rating by Kimela Randles
"Ms Judy Summers was very knowledgeable and professional. My experience was great"
We responded:
"We really appreciate the 5 stars, Kimela! Thanks for putting your trust in our team. We're always happy to help with whatever comes your way."
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Bo Guan

July 22, 2026

5  out of  5
rating by Bo Guan
"Judy was an incredible help. She went above and beyond to get multiple renters policies done for us on the same day, making the complicated process smooth and stress-free. She was patient and highly responsive, made sure everything done accurately. Thank you Judy!"
We responded:
"We love hearing when our team can take the stress out of the insurance process. Bo, we’re glad Judy was able to provide efficient support and help make your renters policy experience a positive one. Thank you for sharing your review!"
Profile photo of Teri Deabler

Teri Deabler

July 11, 2026

5  out of  5
rating by Teri Deabler
"My husband and I worked with Leah to change our homeowners insurance as well as our auto insurance. She took the time to explain everything and to answer any questions we had. She made the transition much less stressful!"
We responded:
"Thank you for taking the time to recognize Leah's outstanding service. It's great to hear that she was able to make the transition of your homeowners and auto insurance smooth and stress-free. If you or your husband have any more questions or need further assistance, feel free to reach out to our team."
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Steve

July 8, 2026

5  out of  5
rating by Steve
"Many thanks to Judy Summers for promptly and patiently getting back to me with the policy information I requested."
We responded:
"We’re happy to hear Judy Summers was able to make your experience a smooth one, Steve. Her dedication to providing helpful and attentive service is something we value. We appreciate you taking the time to share your feedback!"
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Aidan Veseling

July 2, 2026

5  out of  5
rating by Aidan Veseling
"Thank you so much, Judy! I've been working with Judy for my renter's insurance for almost 4 years now and it has been an absolute pleasure. She is kind, helpful, extremely responsive, and quickly helps resolve any issues when they arise.

Highly recommend working with Judy and her team for any of your insurance needs!"
We responded:
"Thank you, Aidan, for your thoughtful review! We're glad to hear that Judy has been able to assist you with your renter's insurance over the years. Your recommendation means a lot to us, and we're here to help with any of your insurance needs."
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Stephanie Forkel

July 2, 2026

5  out of  5
rating by Stephanie Forkel
"Lauren was absolutely amazing! So kind and helpful during a rough day on my end."
We responded:
"Thank you, Stephanie! We truly appreciate your feedback and are so glad you had a positive experience. Helping our customers is what we love most, and we're grateful for the opportunity to work with you."
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Nancy Mullen

June 19, 2026

5  out of  5
rating by Nancy Mullen
"Judy Summers in Aspen’s office is a rockstar! Every interaction we have with her is professional, productive and thorough. We really appreciate the level of service we receive and is a key reason we’ve remained with State Farm and Aspen’s agency, John & Nancy Mullen"
We responded:
"Thank you, John & Nancy, for your kind words about Judy Summers. We're glad to hear that her professionalism and thorough service have made a positive impact on your experience with our agency. We truly value your continued trust in us."
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Vickie Westmoreland

June 12, 2026

5  out of  5
rating by Vickie Westmoreland
"Judy Summers was a delight. Ms Summers was very quick with resolution of my dilemma, polite and patient. Definitely, would recommend her anytime for renters insurance assistance."
We responded:
"Thank you, Vickie, for sharing your experience with Judy Summers. It's great to hear that she was able to resolve your dilemma quickly and with such professionalism. We appreciate your recommendation for renters insurance assistance."
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Chara B

June 11, 2026

5  out of  5
rating by Chara B
"Great customer service, explained everything that wasn't clear and extremely patient for me to make a decision.. Their pricing is very competitive...Thank you"
We responded:
"Thank you, Chara, for your kind words and for highlighting our customer service. We're glad to hear that everything was explained clearly and that you found our pricing competitive. We appreciate your feedback and look forward to assisting you in the future."
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Luis Castilla

June 3, 2026

5  out of  5
rating by Luis Castilla
"Judy Summers has been a lifesaver. Ever since I moved my insurance needs to State Farm with her, she's been there in the most helpful, patient, caring and thorough way. I used to shop around every year for better insurance deals and that stopped once I was taken care of by Judy. I don't think I've ever had a better insurance experience, period. She's a true blessing and a gem that should be the envy of every agency. I feel truly lucky to be her client."
We responded:
"Thank you, Luis, for sharing your experience with Judy Summers. It's great to hear how she's made such a positive impact on your insurance journey and provided you with exceptional service. We're grateful to have her on our team and to have you as a valued client."
Profile photo of Alex Williams

Alex Williams

June 2, 2026

5  out of  5
rating by Alex Williams
"“I had a great experience working with Molly. She was knowledgeable, professional, and took the time to explain all of my insurance options in a way that was easy to understand. Molly was responsive, patient, and genuinely cared about helping me find the right coverage for my needs. Her customer service is outstanding, and I highly recommend reaching out to her if you’re looking for someone you can trust with your insurance needs. Thanks again, Molly!”"
We responded:
"Thank you, Alex, for sharing your experience with Molly. It's great to hear that she was able to assist you with your insurance needs in such a thorough and caring manner. We appreciate your recommendation and are here whenever you need us."
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Amiee Davis

May 29, 2026

5  out of  5
rating by Amiee Davis
"Jessica Wham was amazing to work with! She made the car insurance process easy, explained everything clearly, and helped me find the best coverage for my needs. She was professional, responsive, and truly cared about helping me save money while making sure I was protected. Highly recommend Jessica if you’re looking for someone knowledgeable and trustworthy!"
We responded:
"Thank you, Amiee, for your kind words about Jessica. We're glad to hear she made the car insurance process easy and helped you find the best coverage. Your recommendation means a lot to us!"
Profile photo of Mher Minasyan

Mher Minasyan

May 29, 2026

5  out of  5
rating by Mher Minasyan
"I had a very positive experience working with Molly. She was responsive throughout the process and made an effort to understand my specific situation rather than offering a generic solution.
I appreciated that she was available when questions came up and took the time to walk me through different options. She also helped find better pricing, which made a real difference.
Overall, Molly was helpful, professional, and easy to work with. I would recommend her to anyone looking for auto insurance assistance."
We responded:
"Thank you for sharing your experience with Molly. It's great to hear that she was responsive and tailored her approach to your specific needs. We appreciate your recommendation and are glad she could assist with finding better pricing for your auto insurance."
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Jaquie

May 29, 2026

5  out of  5
rating by Jaquie
"Perla has given excellent service to my life insurance"
We responded:
"Thank you, Jaquie, for your feedback! We're glad to hear that Perla provided excellent service for your life insurance needs. Your support means a lot to us."
Profile photo of Lynnette Agueros

Lynnette Agueros

May 29, 2026

5  out of  5
rating by Lynnette Agueros
"State Farm is great! Perla made all changes needed a seamless process, even over the Memorial Day holiday weekend. Very happy customer here!"
We responded:
"Thank you, Lynnette, for your kind words! We're glad to hear that Perla made the process smooth for you, even during the holiday weekend. We appreciate your feedback and are happy to have you as a customer!"
Profile photo of strrosenberg

strrosenberg

May 22, 2026

5  out of  5
rating by strrosenberg
"⭐⭐⭐⭐⭐
Judy Summers was fantastic!
Thank you so much for your kind help, Judy. You made everything so easy and pleasant — it was truly a pleasure working with you. Highly recommend!"
We responded:
"Thank you for the 5-star review! We're glad to hear that Judy made your experience easy and pleasant. Your recommendation means a lot to us!"
Profile photo of Abby Hauger

Abby Hauger

May 22, 2026

5  out of  5
rating by Abby Hauger
"Judy at State Farm is always super helpful and responsive. She has worked with me for the last few years and always makes everything so easy. Thank you Judy for all you do!"
We responded:
"Thank you, Abby, for your kind words about Judy. We're glad to hear she's been helpful and responsive over the years. Your support means a lot to us!"
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Kathy Pililaau

May 19, 2026

5  out of  5
rating by Kathy Pililaau
"I want to thank my agency for texting me that my card was expiring this month. I had forgotten to provide my new expiration date. I called and got Judy who is not only amazing but very thorough. She not only updated my expiration date but she caught that I also had a new zip code because I called back in February to change my address with her. Thank you Judy."
We responded:
"Thank you, Kathy, for sharing your experience with us. It's great to hear that Judy was able to assist you with updating both your card expiration date and zip code. We appreciate your trust in our agency."
Profile photo of Kathy Pililaau

Kathy Pililaau

May 19, 2026

5  out of  5
rating by Kathy Pililaau
"My experience with State Farm alerting me via text that my card was expiring this month. I had forgotten that I got a new card with an updated expiration date. Very happy about the text. I called and got Judy who was so amazing and thorough. She updated the expiration date and remembered that I had moved and changed address with a new zip code. My card would not have gone through with just a new expiration date. Thank you Judy."
We responded:
"Thank you, Kathy, for sharing your experience! It's great to hear that Judy was able to assist you so thoroughly with updating your card and address details. We appreciate your feedback and are glad you found our alert system helpful. "
Profile photo of Deborah Neal

Deborah Neal

May 8, 2026

5  out of  5
rating by Deborah Neal
"Aspen Kraulich is now my State Farm Super Woman!
I so appreciate the help understanding my auto & home insurance!
Aspen’s kindness & amazing knowledge gives me peace of mind!!
My husband is so grateful as well because Mrs. Kraulich shared valuable policy insights & wisdom. She even said, “We are so glad your family is part of the State Farm Family!”❤️
This State Farm office is filled with kindness & is so appreciated!
Thank you from the bottom of my heart!
Brooke & Jessica helped me. Also if you ever have an auto issue out on Austin’s roads, they are so sympathetic & Aubrey at main helped & listened."
We responded:
"Thank you so much for such an amazing review. We appreciate the trust that you have put into our agency for your auto and home insurance. "